Make sure that your vehicle is equipped with MyNISSAN by locating (but do not press) the SOS Emergency Assistance button in your vehicle.
Verify you have entered the VIN correctly. Sometimes letters can look like numbers. Note that VIN numbers do not use the letters I, O, or Q. In the mobile app, go to "Account Settings" then "Manage Vehicles" to view your VIN.
Note: If the car is a former fleet vehicle, you will be prompted to call the Nissan Assistance Centre for assistance.
If you have confirmed you are entering the correct number, you can turn on your engine and call for assistance with the following steps.
- Press the "Info." button on the infotainment menu screen.
- Press "NissanConnect Services."
- Press "Call Nissan Assistance."
Alternatively:
- Press the "Map" button on the infotainment menu screen.
- Press the headphone icon to call Nissan Assistance.
This will connect you with the Nissan Assistance Centre. The agent can verify your VIN in the database and register your vehicle.
When the call is complete, press "Hang Up" on the infotainment screen.