Make sure that your vehicle is equipped with NissanConnect® by locating (but do not press) the SOS Emergency Assistance button in your vehicle.
If you are entering the VIN manually, verify you have entered the VIN correctly. Sometimes letters can look like numbers. Note that VIN numbers do not use the letters I, O, or Q.
Note: If the car is a former fleet vehicle, such as a rental car, you may be prompted to call Nissan Assistance for assistance.
If you have confirmed you are entering the correct number, you can turn on your engine and call for assistance:
Press the "Map" button on the infotainment menu screen. Then press the headphone icon to call Nissan Assistance.
This will connect you with the Nissan Assistance Center. The agent can verify your VIN in the database and assist with registration.