To use the Stolen Vehicle Assistance service, you must lodge a police report and obtain a case number before contacting the Nissan Assistance Centre for assistance locating your vehicle.
For your protection and privacy, MyNISSAN provides vehicle location information only to law enforcement authorities based on verified stolen vehicle cases. Please contact the Nissan Assistance Centre for further details:
- Australia: 1800 035 035
To report a stolen vehicle, follow the steps below.
- Sign in to your account on the MyNISSAN Navara Mobile App.
- Select "Account Settings" by selecting the gear icon on the home screen
- Select "Help."
- Select "Contact Nissan."
- Select "Report Stolen Vehicle."
- View your Vehicle Model, Year, Trim, Colour, and VIN that are auto-filled.
- Specify your number plate by touching "Enter" and entering the plate number.
- Specify the police report number by touching "Enter" and entering the report number.
- Select "Done" or "Next."
- Select the red "CALL" button to call the Nissan Assistance Centre to relay the information and receive assistance.
Note: If you press the back arrow to return to the previous screen, your entries are saved.
The Nissan Assistance Centre will place your vehicle into a stolen-vehicle tracking mode. This mode allows the call centre to track your vehicle's location with frequent updates and to coordinate with law enforcement. Please note that other optional services in the mobile app may be disabled at this time.
After initiating the call with Nissan Assistance, tracking mode remains enabled for 30 days.
When the vehicle has been recovered, and you are ready to begin driving it again, the Nissan Assistance Centre must disable the stolen-vehicle tracking mode.