For the SOS and Nissan Assistance buttons inside the vehicle to work:
- You must start the vehicle engine to power the telematics control unit.
- The vehicle must be in an area with good GPS and cellular coverage.
- You must have an active subscription. *
In Rogue PHEV vehicles, the Nissan Assistance button is the same as the "Call Nissan Assistance" button, which is found on the infotainment menu screen. Press the "Info." button, then press "NissanConnect EV & Services."
* In some cases, the SOS button will connect you to the NissanConnect® Services Emergency Response Center even without an active subscription:
- If the vehicle is within 2 years of the model year release and is not a fleet vehicle, the SOS button will work.
- If the vehicle is 2 or more years old or was previously sold to a fleet company, such as a rental car company, the SOS button will not work without a NissanConnect® package.